I’ve been called 3 times by people purporting to be from a Telecommunications provider’s Technical Services department to tell me that I have a problem with my router. They tell me it is causing errors that are corrupting my pc. They can fix it for me and they will send an engineer round with a replacement router in the morning. If you get one of these calls, just think for a second: –
1, Who reports faults on Telephone lines – the service provider or the customer? Answer – You report faults, not the Telephone company!
2, What telephone provider is going to waste engineering resource delivering a simple to connect router? None of them unless there is a special need which they will charge for!
With that in mind, feel free to string the caller along but don’t let them con you into downloading anything to fix your pc! If you get their number (dial 1471 in the UK after the call is over) report it to your service provider and/or the Police.
As a long-serving employee of a major telecoms company I feel obliged to pass this experience on to my readers – stay safe online and beware malicious phone calls 🙂
So many angles on this one so I went with this from Friday’s day out… Here’s a mobile advertisement hoarding warning those with criminal intent that they are being watched. Cable theft is a major issue in the UK due to the high price of copper. The railways and the telecommunications industry are especially at risk from cable thieves. I witnessed and photographed a theft in progress myself a couple of years back but at the time it looked like a regular contractor carrying out a recovery in an unsafe manner – ie the thieves were actually working for a licensed contractor and thus appeared to legitimate. So I went through the health and safety channels. The alarm was raised around lunchtime the same day and the persons involved were confronted in their company office. But somehow their employer contrived to allow them to leave before the Police arrived to arrest them! Makes you wonder about the integrity of some contractors doesn’t it 😦 In Telecoms terms the danger to the public is relatively minor (apart from criminal idiots using grab lorries to drag cable out of the ground within feet of pedestrians!) but on the railway they could easily precipitate a major disaster with lots of deaths. And, the most galling thing about it all…These people are often so stupid that they will grab any piece of cable including fibre optic which has no real value at all yet can take out communications for thousands of premises!